Equal parts impressive and disappointing

The staff were incredibly friendly and attentive during my stay, and the breakfast was delicious with plenty of options.

Unfortunately, the room had several maintenance issues, including a non-functioning air conditioner and unreliable Wi-Fi connection.

fantastic bath, convenient nearby shops, good room decor

More cupboard space would be nice!!! Maintenance work in rooms without prior notification is unsettling!!! Also, the late-night water issues seriously dampened the stay experience!!!

Lovely birthday cake gift

It was just a well-suited match for exploring town in Shenzhen with great value for the money. The delivery robot for our bottled water was a fun surprise and worked flawlessly. Keep a translation app handy for easier communications.

the breakfast was a bit hectic. but the staff were friendly and attentive throughout, the room had a fantastic bath, and there was a great variety of shops and restaurants nearby for convenience.

Exceptional Service and Luxurious Comfort!

I had a wonderful stay with an incredible upgrade to a spacious Executive Suite. The staff showed remarkable hospitality, especially Vicky at the front desk, who solved my tech issue promptly. Don’t miss the stunning views from the bathtub while enjoying a relaxing soak!

The stunning lobby, with its bright columns, was welcoming, and the staff were incredibly accommodating, ensuring my mobility needs were met with thoughtful assistance throughout my stay.

More accessible seating options in dining areas.

Loved the Executive Lounge! Great cozy ambiance and fantastic cocktail hours. The whirlpool was a highlight for relaxation after a long day. Room was neat and bright with a lovely view.

The Deluxe King Room was really nice and comfy, with a spacious layout. The bath was fantastic! I loved how bright and clean everything was, and the staff was super helpful in making sure I had everything I needed.

perfect base for exploring parks and landmarks in shenzhen

My stay was enhanced by the spacious room and the delicious breakfast that offered both Western and Asian food, making it easy to fuel up before a day of walking and exploration in the city.

The Deluxe King Room was comfortable with a fantastic bath, making for a relaxing experience. Breakfast offered a great variety, and the staff provided friendly and helpful service. However, the delivery service was lacking. my order took over 20 minutes to arrive, and the concierge service was misleading with their golden key display. Accessibility to food options was convenient, yet the delayed service detracted from the overall experience.

The hotel's stunning lobby, with its bright columns and chic design, easily welcomes seniors. The staff were incredibly accommodating, always ready to assist with mobility needs, ensuring that my stay was both enjoyable and stress-free.

More accessible seating options in the dining areas.

the room was clean and spacious, with a fantastic toilet and a very comfortable bed that had two types of pillows. great location close to the subway and the staff were exceptional. loved relaxing at the spa after a long day.

would recommend